How Well Does Your Organization Handle Problems?

Lee Fried at Daily Kaizen recalls a Lean training session where the instructor claimed that assessing a Lean transformation was relatively easy. It depended upon how anyone in a managerial position handled a problem. For example, did they ignore it? Accept it? Or seek to fix it? Mr. Fried also finds it useful to understand how teams handle problems over time: they go from questioning the idea of a problem existing at all to taking responsibility for individual problems.

Check out Mr. Fried’s article here.

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